Please read these booking terms and conditions before you confirm a tour with Morocco Desert Excursions, because they explain how quotes, deposits, cancellations and changes work. These are the booking terms of Morocco Desert Excursions (moroccodesertexcursions.com), a local tour company based in Merzouga, Morocco. They apply to all our private and shared desert tours, multi-day itineraries, day trips and activities. We have started with a plain-language summary; the full terms follow below. If anything is unclear, ask us before you book — we are happy to explain.
For official general travel information about Morocco, see the Moroccan National Tourist Office, and check entry and visa rules with your own government before you travel.
Last updated: [CONFIRM DATE]
Booking terms and conditions: the short version
- How booking works: you contact us, we send a quote, you confirm, you travel. Your booking is only confirmed when we send you a written confirmation [CONFIRM — and whether a deposit is required first].
- Deposit: [CONFIRM % or fixed amount] to secure your tour, paid by [CONFIRM payment methods].
- Balance: the rest is paid [CONFIRM — e.g., in cash on the first day / X days before travel], in [CONFIRM currency: EUR / MAD / other].
- If you cancel: the earlier you cancel, the more you get back. See the cancellation table [CONFIRM all bands].
- If we cancel: you get a full refund of what you paid to us, or a new date if you prefer [CONFIRM].
- Weather and safety: snow, heavy rain or sandstorms can change the route or timings. We always put safety first and will offer the closest reasonable alternative.
- Travel insurance: strongly recommended for every traveller.
- Lunch, tips and personal costs are not included unless your quote says so.
1. Who we are
Morocco Desert Excursions is operated by [CONFIRM LEGAL COMPANY NAME], registered in Morocco under [CONFIRM REGISTRATION NUMBER / RC / ICE], with its office in Merzouga [CONFIRM FULL ADDRESS]. [CONFIRM TOURISM LICENCE NUMBER, if applicable.]
Contact: phone and WhatsApp +212 667 850 421 (8:30–20:00 Morocco time); email [EMAIL ADDRESS].
In these terms, “we”, “us” and “our” mean Morocco Desert Excursions. “You” means the person making the booking and every traveller in the booking. The person who books confirms that they are at least [CONFIRM AGE, e.g. 18] years old and accepts these terms on behalf of all travellers in the group.
2. Quotes, booking and confirmation
2.1 All our tours are booked by quote. We do not sell tours through an online checkout.
2.2 A quote is valid for [CONFIRM NUMBER] days and depends on availability at the time you confirm. Prices may change if you change the date, group size, tour style (private or shared) or accommodation level.
2.3 Your booking is confirmed only when [CONFIRM — e.g., we have received your deposit and sent you a written confirmation by email or WhatsApp]. The confirmation lists the itinerary, dates, number of travellers, what is included and the total price.
2.4 Please check your confirmation carefully and tell us within [CONFIRM NUMBER] days if anything is wrong, including the spelling of names.
3. Prices and what they include
3.1 Prices are shown in [CONFIRM CURRENCY] and are per person unless stated otherwise in your quote.
3.2 What is included depends on the tour and is listed in your quote. On our multi-day desert tours this normally includes pick-up and drop-off, an air-conditioned vehicle with fuel and road taxes, an English-speaking driver, accommodation, the camel trek in Erg Chebbi, and breakfast and dinner daily. Your quote is the final reference.
3.3 Not included unless your quote says so: lunches and drinks, entrance fees, local guides where marked as optional, optional activities, tips, travel insurance, flights and personal expenses.
3.4 Shared tours: on shared tours you travel with other travellers in the same vehicle, but your party has its own private room and its own private tent. The shared price is based on [CONFIRM — e.g., a minimum/maximum number of travellers]. If the minimum number is not reached, we may [CONFIRM — e.g., offer a private upgrade at a supplement, a new date or a full refund].
3.5 Single travellers: a single supplement may apply for a private room or tent [CONFIRM AMOUNT OR RULE].
4. Deposit, balance and payment methods
4.1 Deposit: to confirm a booking we ask for a deposit of [CONFIRM % OR AMOUNT] of the total price [CONFIRM whether deposit is required for day trips].
4.2 Balance: the remaining balance is due [CONFIRM — e.g., on arrival / on the first day of the tour / X days before departure].
4.3 Accepted payment methods: [CONFIRM — e.g., bank transfer, card payment via secure link, PayPal, cash]. We will never ask you to send card details by WhatsApp or email.
4.4 Fees: bank, transfer or card fees charged by your bank are paid by [CONFIRM — you / us].
4.5 If the deposit or balance is not paid when due, we may cancel the booking and apply the cancellation charges in section 5 [CONFIRM].
5. If you cancel
5.1 Please cancel in writing (email or WhatsApp). The date we receive your message is the cancellation date.
5.2 Cancellation charges [CONFIRM ALL BANDS AND PERCENTAGES]:
| When you cancel (before the tour start date) | What you pay / what we keep |
|---|---|
| More than [CONFIRM] days | [CONFIRM — e.g., full refund / deposit only] |
| [CONFIRM]–[CONFIRM] days | [CONFIRM %] of the total price |
| [CONFIRM]–[CONFIRM] days | [CONFIRM %] of the total price |
| Less than [CONFIRM] hours / no-show | [CONFIRM %] of the total price |
5.3 Refunds are paid by [CONFIRM method] within [CONFIRM NUMBER] days.
5.4 If you leave a tour early or do not use part of it (for example, a meal or a night), we cannot normally refund unused services [CONFIRM].
5.5 Your travel insurance may cover cancellation costs. Please check your policy.
6. If you want to change your booking
6.1 We will try to accept changes to dates, group size or itinerary if you ask before [CONFIRM NUMBER] days of departure. Changes depend on availability and may change the price.
6.2 A change of date requested less than [CONFIRM NUMBER] days before departure may be treated as a cancellation [CONFIRM].
6.3 During a private tour you may ask your driver to adjust stops on the day, as long as it is safe and does not change the overnight places. Bigger changes may cost extra.
7. If we cancel or change your tour
7.1 We may need to change your route, timings, vehicle or accommodation for reasons of safety, weather or availability. If a named hotel or camp is not available, we will provide accommodation of a similar standard.
7.2 Weather and road conditions: snow on mountain passes (such as the Tizi n’Tichka), heavy rain, flash floods or sandstorms may force a change of route or timing. On some day trips we may move you to another date or suggest another trip [CONFIRM refund vs rebooking rule for weather-affected day trips].
7.3 If we cancel for reasons within our control, you will receive [CONFIRM — e.g., a full refund of all money paid to us, or an alternative date or tour if you prefer].
7.4 Force majeure: we are not responsible for failure to provide a service caused by events beyond our reasonable control — for example, natural disasters, extreme weather, government orders, border or road closures, strikes, epidemics or civil unrest. In these cases we will [CONFIRM — e.g., offer a new date, a credit valid for X months, or a refund minus costs already paid to suppliers that cannot be recovered].
7.5 We are not responsible for costs you pay to other companies (such as flights or hotels you booked yourself) if a tour is changed or cancelled.
8. Children
8.1 Children are welcome on our tours. Child prices: [CONFIRM AGE BANDS AND DISCOUNTS].
8.2 Please tell us children’s ages when you book. Car seats are [CONFIRM — available on request / not available; please bring your own].
8.3 Children must be supervised by a parent or guardian at all times, including at the desert camp and during camel treks. Minimum ages for some activities (for example, quad biking) may apply [CONFIRM].
9. Health, fitness and accessibility
9.1 Our tours include long drives, uneven ground, steps and, on desert tours, a camel ride. Please tell us about any medical conditions, mobility needs, pregnancy, allergies or dietary needs when you book.
9.2 Travellers with back or knee problems can take a 4×4 transfer to the desert camp instead of the camel ride. Vegetarian and vegan meals can be arranged on request.
9.3 Desert temperatures can be very high in summer and close to freezing on winter nights. You are responsible for bringing suitable clothes and any medicines you need.
9.4 Our drivers and guides may refuse a traveller an activity if they believe it is unsafe for that person or for others.
10. Travel insurance
10.1 We strongly recommend that every traveller has travel insurance covering medical treatment, evacuation, personal accident, cancellation and loss of belongings for the full trip [CONFIRM whether insurance is required or only recommended].
11. Your responsibilities
11.1 You are responsible for having a valid passport, any visa required, and for following Moroccan law and local customs.
11.2 Please be on time at pick-up. If you are late, we may not be able to complete the full itinerary, and no refund is due for the missed time [CONFIRM].
11.3 We may end the tour for any traveller whose behaviour puts others at risk or causes serious disturbance, with no refund [CONFIRM].
11.4 Please take care of your own belongings. We recommend a small overnight bag for the desert camp.
12. Our responsibility (liability)
12.1 We take reasonable care in choosing our drivers, vehicles, accommodation and activity partners.
12.2 Some services, such as hotels, camps not operated by us, local guides and activity providers, may be supplied by independent partners [CONFIRM which services are provided by partners]. [CONFIRM AND LEGALLY REVIEW the extent of liability for partner services.]
12.3 We are not liable for loss, injury or damage caused by your own actions, by events beyond our control, or by risks that are normal for the activity (for example, the movement of a camel or rough desert terrain), except where the law says otherwise.
12.4 [CONFIRM AND LEGALLY REVIEW any limit of liability, e.g. a maximum equal to the tour price.] Nothing in these terms limits liability that cannot be limited by law.
13. Complaints
13.1 If something is not right during your tour, please tell your driver or call or WhatsApp us straight away on +212 667 850 421 so we can try to fix it on the spot.
13.2 If you are still not satisfied, send us a written complaint within [CONFIRM NUMBER] days after the end of your tour to [EMAIL ADDRESS]. We will reply within [CONFIRM NUMBER] days.
14. Personal data and privacy
14.1 We collect the information you give us (such as name, email, WhatsApp number, travel dates, number of travellers and any health or dietary information) only to quote, organise and deliver your tour.
14.2 We share it only with the partners needed to provide your services (for example, hotels and camps) and as required by Moroccan law (for example, guest registration at hotels).
14.3 We keep your data for [CONFIRM PERIOD] and do not sell it. You can ask to see, correct or delete your data by contacting [EMAIL ADDRESS]. [CONFIRM AND LEGALLY REVIEW compliance with Moroccan Law 09-08 and, where relevant, GDPR / UK GDPR; link to a full privacy policy if one exists.]
14.4 Photos: we may ask if we can use photos from your tour. We will only use photos in which you can be identified if you agree [CONFIRM].
15. Law and disputes
15.1 These terms are governed by the law of the Kingdom of Morocco [CONFIRM AND LEGALLY REVIEW]. Disputes will be handled by the courts of [CONFIRM CITY], without affecting any mandatory consumer rights you may have in your own country.
15.2 If any part of these terms is found to be invalid, the rest still applies.
How to use these booking terms and conditions
Read them with your quote
Your quote and your written confirmation describe your own trip: dates, route, travellers, what is included and the total price. These booking terms and conditions explain the general rules behind them. If the two ever seem to disagree, ask us before you confirm and we will clarify in writing [CONFIRM which document takes priority].
Keep a copy
Save your quote, your confirmation and a copy of these booking terms and conditions, for example as a PDF or screenshot. Your travel insurer may ask for them if you need to make a claim.
Before you confirm: a checklist
- Names: check that every traveller’s name is spelled as in their passport.
- Dates and pick-up: check the start date, pick-up place and the finish point.
- Inclusions: check which meals, guides and activities are included.
- Payment: check the deposit, the balance and when each is due [CONFIRM].
- Cancellation: read section 5 so you know what applies if your plans change.
- Insurance: make sure your policy covers the whole trip, including cancellation.
Common questions about our booking terms and conditions
Do these terms apply to day trips as well as desert tours?
Yes. These booking terms and conditions apply to all our tours and activities, including day trips. Some points, such as the deposit, may differ for short trips [CONFIRM].
What counts as written notice?
An email or a WhatsApp message to us counts as writing. Please keep the message for your records.
How will I know if the terms change?
We update the “Last updated” date at the top of this page whenever we change it. Your booking follows the booking terms and conditions that applied on the day it was confirmed [CONFIRM AND LEGALLY REVIEW].
Does my travel insurance replace these terms?
No. Insurance is a separate agreement between you and your insurer. It may cover costs that these terms do not refund, so check your policy.
Do the terms cover things I book directly with other companies?
No. If you book a hotel, flight or activity directly with another company, that company’s own rules apply. Our booking terms and conditions cover the services we arrange for you [CONFIRM AND LEGALLY REVIEW].
Can I ask for a change after I have confirmed?
Yes. Send your request in writing as early as possible. Section 6 explains how changes work, and we will tell you about any price difference before anything is updated.
Do I need to sign anything?
[CONFIRM how acceptance is recorded, e.g. by replying to the quote or by signing a booking form.] Either way, the person who books accepts these booking terms and conditions for everyone in the group, as section 1 explains.
Who do I contact if I do not understand something?
Message us on WhatsApp or by email before you book. We would rather explain a point in plain words than have you guess.
Are the terms the same for travellers from different countries?
Yes, the same booking terms and conditions apply to everyone. Some countries give consumers extra rights that cannot be removed by contract, and section 15 keeps those rights in place [CONFIRM AND LEGALLY REVIEW].
If something goes wrong during your trip
Tell your driver or contact us straight away on WhatsApp. Most problems, such as a room issue or a change of plan, can be fixed on the spot if we hear about them early. If you are still unhappy afterwards, follow the complaints process in section 13.
Your next step
When you are happy with your quote and these booking terms and conditions, reply to confirm and we will send your written confirmation and payment details.
Questions about these booking terms and conditions?
We would rather answer a question now than have a misunderstanding later. Message us on WhatsApp at +212 667 850 421 (8:30–20:00 Morocco time), use the form on our Contact page, or email [EMAIL ADDRESS].
Return to Morocco desert tours from Marrakech, Fes & Merzouga.